Cancellation & Refund Policy

We realise that sometimes your travel plans need to be altered for a variety of reasons, including business appointments, personal appointments, emergencies and any other unforeseen events. The following section highlights a few details about our refund policy and flight cancellation policies which apply to flights booked through our system.

Planeticket Hub will take efforts to ensure clarity and transparency for travelers in regards to cancellation and refunds. But airlines and travel service providers determine all the conditions of the fare, its refund and cancellation terms.

Cancellations of Flights

When on the basis of the fare conditions attached to the ticket, the traveler requests to cancel their booking, they are entitled to their booking to be cancelled. Some carriers are more accommodating with cancellations or refund policies, and certain fares that are discounted or promoted may have cancellation restrictions or be non-refundable.

If one wants to avoid cancellation costs and obtain a refund, the traveler should ensure that he or she cancels the booking right away. Losing your ticket value in the case of last-minute cancellation is highly possible.

Key Reminders:

• Cancellation policies are different for different airlines and types of tickets.
• There will be cancellation fees on some tickets.
• Non-refundable rates.
• Service charges for the airline may apply when cancelling.
• It depends on the fare type and booking conditions whether you will get a refund or not.

Criteria for Refund Eligibility

The refund eligibility is contingent entirely upon the refund policies, and the terms, and conditions associated with the airline company regarding refunds based on the time that the cancellation occurred.

However, in some instances, despite the ticket being non-refundable, the taxes could be returned. The refundable amount may be deducted for processing fees, service fees or airline penalties.

Duration of Refund Period.

It depends on the airline, banking process, payment gateway and international transaction procedures.

There are various factors that might have an impact on the refund processing time, and they include:

• Airline procedures.
• Payment provider timelines.
• Banking processing systems.
• International transaction verification.
• Holidays/operator spreading

Planeticket Hub strives to help customers through the entire refund process and to keep them up to date with the process whenever possible.

Changes and Modifications to bookings.

Sometimes you may be allowed to change your flight instead of cancelling. This may be altered with updates in travel dates, passenger information, destination routes etc., or in-flight times.

Depending on the ticket type and availability there may be additional fare differences and possibly airline modification charges.

If you want to make any changes to your trip, you can request them at any time during your trip.

• Travel date modifications.
• Flight schedule updates.
• Passenger name corrections.
• Route/Destination Changes